What is your return policy?

For botanical products, we can accept unopened items for return within 60 days of purchase. A 15% restocking fee will be deducted from your refund amount. Your refund will not include shipping charges, and shipping charges may be deducted from your refund if you received free shipping on the original order. New Human will not pay for you to send the item(s) for return. Special orders and custom labeling orders may not be returned. Please submit a support ticket (thenewhuman.com/support) to let us know that you’d like to make a return and we will send you the correct return address.

For technology “consumables” (palm pads, lasers, associated wires and cords) we do not accept returns for refund. If these items have become damaged or are malfunctioning, you may request a return material authorization number (RMA). Please visit this page for more information (http://www.thenewhuman.com/rma-request-for-consumables/)

For Vitalizer footbaths, we do not accept returns for refund. These footbaths carry a lifetime warranty and if broken or malfunctioning, can be repaired for only $25. Please visit this page for more information (http://www.thenewhuman.com/rma-prepayment-for-footbaths/)

For SpectraVision systems, we do not accept returns for refund. SpectraVision systems come with a 1 year warranty against reasonable damage or malfunction. After 1 year the warranty can be renewed for a fee. If the system is damaged or malfunctions, it can be repaired by our engineering team. Please visit this page for more information (http://www.thenewhuman.com/rma-prepayment-for-units/)